Refund policy

Utipaza Return & Refund Policy

Contact Information:

  • Phone: +44 7480 753372
  • Email: utiyipaza12@gmail.com
  • Address: 31 Cordon Street, Wisbech, England, PE13 2LW

1. Returns

At Utipaza, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 14 days of receiving your item.

Conditions for Returns:

  • Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Some items, such as perishable goods or personalized/custom products, may not be eligible for return.

To initiate a return, please contact us at utiyipaza12@gmail.com or call +44 7480 753372 with your order details.

2. Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

Approved refunds will be processed as follows:

  • Refunds will be issued to the original payment method within 7 business days.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

3. Exchanges

If you wish to exchange an item for the same product or a different item, please contact us first. Exchanges are subject to product availability.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

5. Shipping for Returns

Customers are responsible for return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.

We value your satisfaction and aim to make the return process as smooth as possible. For any questions, feel free to contact us at: